Effective Date: 1 October, 2025

Welcome to We Heal. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read these Terms carefully before using our site or services.

1. Use of This Website

This website provides general information about the practice, the services offered, and ways to make enquiries or request appointments. The information on this website is general in nature and is not a substitute for professional mental health care, diagnosis, or treatment.

Accessing or using this website does not establish a therapeutic relationship.

2. Health and Safety

This website is not monitored for urgent or crisis communication. If you are experiencing distress, feel unsafe, or require immediate support, please contact emergency services on 000 or a relevant 24-hour support service.

3. Appointments and Enquiries

Enquiries or appointment requests may be made through this website or by contacting the practice directly. Submitting an enquiry does not guarantee availability or acceptance as a client.

Where offered, secure online booking systems are provided for convenience and are subject to clinical suitability and any applicable policies communicated at the time of booking.

4. Fees and Services

Information about fees, payment terms, cancellation policies, and funding arrangements is provided separately and confirmed prior to the commencement of services.

Therapy services are provided under a separate Therapy Contract and Informed Consent, which outlines the terms, responsibilities, confidentiality, and professional obligations that guide the therapeutic relationship.

5. Use of Technology and AI

As part of providing professional services, We Heal may use secure digital systems and AI-assisted tools to support administrative tasks and clinical documentation.

Details about the use of AI-assisted tools, including consent arrangements, are outlined in the Therapy Contract and Informed Consent, which clients review and sign prior to commencing services. The treating practitioner remains fully responsible for all clinical decisions and records.

AI-assisted tools are not used to provide therapy, diagnoses, or treatment recommendations.

6. Privacy

Personal information collected through this website is managed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Further details are available in the practice’s Privacy Policy.

7. Respectful Use

You agree to use this website lawfully and respectfully and not to interfere with its operation, content, or security.

8. Intellectual Property

All content on this website, including text and images, is the intellectual property of the practice unless otherwise stated. Content may be viewed for personal, non-commercial use only.

9. Third-Party Links

This website may contain links to external websites for convenience or further information. The practice is not responsible for the content, privacy, or security of external sites.

10. Limitation of Liability

To the extent permitted by law, the practice is not liable for any loss or damage arising from the use of this website or reliance on its content. Nothing in these Terms limits rights that cannot be excluded under Australian Consumer Law.

11. Changes to These Terms

These Terms may be updated from time to time. The most current version will be available on this website.

12. Governing Law

These Terms are governed by the laws of New South Wales and the Commonwealth of Australia.

13. Contact

If you have questions about these Website Terms of Use, please contact the practice using the details provided on this website.